Contact Us — Get in Touch with Textunnel
Need technical support with a peer-to-peer file transfer, want to report a bug, or looking to propose a reciprocal partnership? When you contact Textunnel, our maintainers and engineers review every message directly.
Direct Customer Support & Technical Help
For questions about WebRTC data channels, connection troubleshooting, or general feedback. We respond within 24 to 48 business hours.
Partnerships & Developer Inquiries
Interested in featuring Textunnel on your software directory or exchanging reciprocal links? Review our directory charter before you contact us.
Official Response Time & Support SLA
When you contact us for technical assistance or partnership opportunities, our core team handles your inquiry directly. We operate under transparent response expectations:
Support hours: Monday through Friday, 09:00 - 18:00 UTC. Inquiries sent over weekends are addressed on the next business day.
WebRTC Connection Bug Reporting Checklist
Because Textunnel operates serverless peer-to-peer data channels directly between browser runtimes, network firewall configurations (such as symmetric NATs or corporate proxy rules) can occasionally affect the initial handshake. When you contact support to report a bug, please include:
- Sender and Receiver Operating Systems: e.g., Windows 11 23H2 and iOS 18.0.
- Browser Versions: e.g., Google Chrome 128 on PC and Mobile Safari 18 on iPhone.
- Network Environment: Indicate whether both devices are on the same local 5GHz Wi-Fi, separate cellular hotspots, or behind a corporate VPN.
- Observed Behavior: Details on whether the QR code failed to pair, or if the transfer paused midway through a large multi-gigabyte file.
Enterprise Self-Hosting & Custom STUN/TURN Consultation
Organizations operating under strict data sovereignty compliance, healthcare privacy mandates (HIPAA), or financial data restrictions often require internal on-premises deployment of WebRTC file transfer tooling. When you contact Textunnel for self-hosting assistance, our architecture maintainers can provide guidance on:
- Private STUN/TURN Server Orchestration: Deploying Coturn daemons inside your isolated Virtual Private Cloud (VPC) to guarantee complete internal traffic routing.
- Corporate Firewall & Symmetric NAT Traversal: Configuring UDP port ranges and TLS turn relays on port 443 for zero-friction corporate intranet connectivity.
- Custom Branding & SSO Integration: Embedding Textunnel's WebRTC engine into proprietary enterprise portals without third-party telemetry.
For technical architecture reviews or enterprise inquiries, include [ENTERPRISE] in your subject line when you email hello@textunnel.com.
Academic, Educational, & Open Source Media Inquiries
Textunnel actively supports open web standards, computer science research, and digital privacy advocacy. We welcome inquiries from technology journalists, university networking researchers, and open-source podcast hosts looking to cover modern browser capabilities.
Our engineering team is available for technical interviews regarding WebSockets signaling scalability, browser backpressure control during 50GB file streaming, and the evolution of real-time peer-to-peer data channels. Reach out to our communications desk at hello@textunnel.com.
Responsible Vulnerability Disclosure & Security Contact
We treat user privacy and cryptographic integrity with utmost seriousness. Textunnel employs standard DTLS 1.3 encryption and ephemeral peer memory allocation.
If you identify a potential security vulnerability, protocol flaw, or implementation issue, please get in touch with our security maintainers at hello@textunnel.com with detailed proof-of-concept steps. We commit to acknowledging receipt within 12-24 hours and deploying verified patches promptly.
Frequently Asked Contact & Support Questions
How can I contact Textunnel customer support for help?
You can contact Textunnel support directly by sending an email to hello@textunnel.com. Our engineering support team monitors this inbox daily and replies to all technical inquiries within 24 to 48 business hours.
How do I report a WebRTC connection bug when I contact us?
When submitting a technical bug report, please include the operating systems of both devices (e.g., Windows 11 and iOS 18), your browser names and versions (e.g., Chrome 128 and Mobile Safari), your Wi-Fi router setup, and any error message displayed in the developer console.
Can organizations contact Textunnel for private intranet deployment?
Yes. Textunnel is fully open-source on GitHub. You can self-host an internal instance behind your corporate firewall and configure custom STUN/TURN relays for enterprise security. Contact us for architectural consultation.
How do I get in touch to propose a reciprocal backlink or partner listing?
Please review our Partners Charter on our Partners directory page before getting in touch. Ensure your website provides genuine developer utility, operates over HTTPS, and adheres to ethical linking standards.
How do I contact Textunnel regarding a security vulnerability?
Security researchers can contact us directly at hello@textunnel.com with [SECURITY] in the email subject. We follow responsible vulnerability disclosure practices and acknowledge valid submissions within 24 hours.
Is there any fee or subscription required when contacting support?
No. Textunnel is 100% free and open-source. We provide free technical support and open-source assistance to our global user community with zero fees.
